At Vape World UAE, we want you to be fully satisfied with your purchase. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted for orders placed on https://vapeworlduae.com/.
Return Eligibility – 180 Days Return
We offer a 180-day return window from the date of delivery for eligible items. To qualify for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original, undamaged packaging
- All original seals, protective wrapping, and accessories must be intact
- The item must not be a restricted category listed in Section 2
- Proof of purchase (order number, receipt, or invoice) must be provided
Non-Returnable Items
Due to the nature of nicotine, tobacco, and vaping products, and for hygiene and safety reasons, the following items cannot be returned once opened, used, or unsealed:
- Disposable vapes that have been opened, activated, or used
- E-liquids and pods with broken seals
- IQOS devices, pod systems, or heated tobacco devices that show signs of use
- Cigarettes and tobacco packs with broken seals
- Any item marked as a final sale, clearance, or promotional item at the time of purchase
If a product arrives damaged, defective, or incorrect, this restriction does not apply — see Section 3.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos or a short video of the item and packaging
- A description of the issue
Once verified, we will offer a free replacement, exchange, or full refund at no additional cost to you, including any applicable delivery charges.
How to Request a Return
To initiate a return, please contact our support team via email or phone (see Section 8) with your order number and reason for return. Our team will confirm eligibility and provide instructions for returning the item, including pickup arrangements where applicable.
Please do not send items back without first receiving confirmation from our team, as unauthorized returns may not be processed.
Refund Method & Timeline
- Approved refunds will be issued to the original payment method used at checkout
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit, as arranged with our support team
- Refunds are typically processed within 5–10 business days after the returned item is received and inspected
- You will receive a confirmation email once your refund has been processed
Exchanges
If you would prefer an exchange instead of a refund (for example, a different flavor, nicotine strength, or color), please mention this when contacting our support team. Exchanges are subject to product availability and the same eligibility conditions listed in Section 1.
Return Shipping Costs
- If the return is due to our error (damaged, defective, or incorrect item), we cover all return shipping costs
- If the return is due to a change of mind on an eligible, unopened item, the customer may be responsible for return shipping costs, which will be communicated before pickup
Original delivery fees (flat 30 AED, or waived on orders over 300 AED) are non-refundable for change-of-mind returns, unless the item was damaged, defective, or incorrect.
Contact Us for Returns & Refunds
To start a return or ask about your refund, reach out to us:
- Business Name: Vape World UAE
- Location: Dubai, United Arab Emirates
- Email: vapeworld547@gmail.com
- Phone: +971 56 664 7169
- Website: https://vapeworlduae.com/
Health & Legal Notice: Products sold on this website may contain nicotine, which is a highly addictive substance, and are intended for adult smokers/vapers (18+) only. Returns of nicotine and tobacco products are subject to the restrictions outlined above for hygiene, safety, and regulatory reasons.